Supervisor mode
Watch the floor, not the dashboard
Escalation alerts and coaching suggestions stream in as the live call progresses. Filter, triage and acknowledge.
00:000% complete
Open alerts
0
Acknowledged
0/0
Live sentiment
Neutral
Churn likelihood
Low
Live alert queue
No alerts yet. Start the live call to monitor the floor.
Intervention playbook
Barge-in
Join the call live when sentiment exceeds 90 on a high-value account.
Whisper coaching
Send private guidance to the agent without the customer hearing.
Retention handoff
Warm transfer to a retention specialist with full AI context attached.
Credit approval
Approve goodwill credits above threshold directly from the alert.