Real-Time Contact Center Copilot
Agent Assist AI
Real-time intelligence for every customer interaction. Transform every agent into your best agent.
Agent Assist listens, transcribes, understands intent, detects sentiment, recommends next actions, updates systems automatically, and creates organizational intelligence from every interaction.
Conversation Intelligence Pipeline
Customer Call
Voice Transcription
AI Understanding
Agent Assistance
CRM Update
Knowledge Improvement
Executive Insights
Measured impact
Contact center outcomes leaders can defend
Benchmarks observed across AI-assisted telecom customer service operations.
40%
Lower Average Handle Time
30%
Faster Agent Training
90%
Automated Call Documentation
25%
Higher First Contact Resolution
95%
Call Summary Automation
100%
CRM Capture Accuracy
Executive walkthrough
A narrated look at one assisted conversation
Press play for the guided story, or step through at your own pace.
Step 1 of 11
The call arrives
Today a customer calls because their internet is slow and their bill increased unexpectedly.
See the future national telecom contact center
A live agent desktop with real-time transcript, sentiment tracking, agent orchestration and automatic CRM documentation.
Launch the live demo